USA Legal Resource ratings, reviews and complaints - Legal Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against USA Legal Resource closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We offer affordable Legal Service Plans nationwide and our members have access to a network of attorneys with expertise in all areas, tailored to middle-income individuals and families.

Primary Contact:	Customer Support
Business Started:	7/17/2009
Social:

About USA Legal Resource

USA Legal Resource® is the online division of USA Referral Network Inc. We offer consumers an affordable Legal Plan allowing them to access to a variety of products and services at a discount.

Our Family Legal Plan gives our members and their families an affordable way to get the legal assistance they need, when they need it. Our members have access to a plan attorneys nationwide, that have contracted to provide free and discounted legal services.

The USA Referral Family Legal Plan allows our members a full suite of free and discounted legal products and services nationwide.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

USA Referral Network, Inc.

Websites:
There are no additional web sites.

Contacts:

Larry Hernandez (Owner/CEO)

Sarah Robinson (Office Manager)

Administration

Other Categories:

Attorney Referral Services

Addresses:

3636 Longview Valley Road, Sherman Oaks, CA, 91423

Reputation Report

USA Legal Resource

Complaints and Resolutions

Other Information