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Van Nuys Financial

  256 inquiries |
Collection Agencies

5632 Van Nuys Blvd. Suite 300
Van Nuys, CA 91401
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(818) 788-7786

Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/5/2019

Stay away

They sent me a letter saying they had resources to collect and judgement and would handle it for me. Ten years later, I never heard from them a single time. They let the judgment expire and mentioned they checked into the debtor’s assets only a single time in ten years. It simply takes filing a form to renew a judgment and they didn’t do it. The owner Roy had a bad attitude and instead of apologizing, acted like it was my fault for not contacting them to renew it. His specific response was “We are not required to file the renewal. Nowhere in our contract does it say we need to file the renewal. Furthermore if you look at the contract it says we have full discretion to do as we see fit with the judgment. ”. Apparently his discretion was to do nothing!!

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Complaints and Resolutions

Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Van Nuys Financial closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

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Other Information

Company Info

This company's business is providing collection services.

Primary Contact: Mark Sutton
Business Started: 1/1/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

Agency: Los Angeles County Department of Consumer Affairs
Description:

On March 12, 2021 the People of the State of California and Van Nuys Financial entered a Final Judgment and Injunction Pursuant to Stipulation and Stipulation without admission of liability. According to the final judgment Van Nuys Financial is permanently enjoined and restrained  from offering, through advertisements, solicitation letters, telephone calls, or other means, to recover monetary court judgments on behalf of consumers or clients who are awarded such court judgments, primarily in Small Claims Court; and negotiating and entering into written contracts with such consumers or clients to assign their monetary court judgments over to Van Nuys Financial in exchange for a specified share of funds collected from the judgments.



In addition, the Company is enjoined and restrained from making our authorizing any false and misleading statements, written or oral: to induce potential clients or consumers to assign monetary court judgments over to Van Nuys Financial; regarding the payment to clients of any shares of funds that Van Nuys Financial have collected from monetary court judgments, including any false and misleading statements relating to: (1) the terms of any payment; (2) the amount of any payment; or (3) the timing, frequency, or date of any payment;  regarding the regularity or frequency of contacts that Van Nuys Financial have with clients (whether by letter, telephone, or email) as to the status of the enforcement of monetary court judgments or the status of the payment of funds collected from such judgments.; failing to notify any client that Van Nuys Financial successfully have enforced the client's monetary court judgment; failing to pay to clients any share of funds that Van Nuys Financial have collected from monetary court judgments, in violation of assignment contracts that Defendants have entered into with clients.



Van Nuys Financial is required to pay restitution in the amount of $60,000.00 and pay to clients the share of funds they have collected from monetary court judgments, as required by assignment contracts with those clients, within thirty (30) days of successfully enforcing and collecting on such judgments. The order also stipulates Van Nuys Financial must investigate and respond within 60 days of the entry of this Final Judgment to all complaints from clients or consumers. They must also keep a record of all complaints from clients and consumers to develop and implement, within sixty (60) days of the effective date of the Final Judgment, a written policy and system for documenting such client or consumer complaints, provide copies to the Department of Consumer and Business Affairs, and maintain such complaints, responses, and related records for a period of ten (10) years from the effective date of the Final Judgment.



For more information of the Final Judgment visit the DCBA website.



 


Date of Action: 3/21/2021

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Fleetwood Financial 2000
Master Financial of California
Master Financial 2000

Websites:
There are no additional web sites.

Contacts:

Rachel Sutton
Zohar Sutton
Jason Smith
John Sutton

Other Categories:

Addresses: