VendOne ratings, reviews and complaints - Commercial Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company is trying to sell territory exclusivity of the same territories to different people, similar products are found in area stores, and the product is not FDA approved. Other complainants allege they are lied to and misled by company representatives. Specifically, a few complainants were told the company has contracts in the works with Wal-Mart and Target stores. One complainant called Wal-Mart corporate offices only to be told there is no such agreement. A few complainants allege non-delivery of the supplies. The company responds to complaints by denying refund requests and referring to the terms of the signed contract. According to the contract if monthly payments are not paid, all deposits and monies paid are non-refundable. The company further states they do have a patent on the product, other companies that sell their products are distributors, and that since there is no fluoride in the toothpaste, it is not required to be FDA approved. The company responds to delivery related complaints by stating the customer already received the products. One complaint remains unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against VendOne closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is manufacturing vending machines and disposable toothbrush products.

Primary Contact:	Eric Issakson (Co-owner)
Business Started:	1/1/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Companies offering a business opportunity in the state of California may be required to register with the Attorney General as a Seller Assisted Marketing Plan. On January 24, 2003, we verified that this company is not registered as a Seller Assisted Marketing Plan. To verify registration requirements or to obtain additional information relating to seller assisted marketing plans, contact the Attorney General by calling (916) 322-3360. In California, a business opportunity offer must include written disclosures, cancellation notices, and certain contract provisions. Documents should, in part, contain the terms and conditions, description of services, payments, length of time the plan is offered, number of purchasers, and substantiation of any claims made regarding earning potential. If more than 20% is needed to an initial payment prior to delivery of product or service, the contract should reflect an established escrow account. Investors have a three-day right to cancel. Refunds must be issued within five business days of receipt of the cancellation notice. A contract may be voided within one year from the date the contract if any misleading statements are used or the company fails to provide proper documentation of the offer.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Q1 Items, Inc.

Vend One

Websites:
There are no additional web sites.

Contacts:

Moshe Izhaktor (President)

Reputation Report

VendOne

Complaints and Resolutions

Other Information