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Viridian Energy

133 inquiries |
Electric Companies

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535 Connecticut Avenue
Norwalk, CT 06854 | Get Directions

(866) 663-2508

http://www.viridian.com

Please call for current hours.

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/23/2018 Derrick C.

I don't understand how my bill up.

Last month my light bill went from $60 something dollars to $90 something. This month my bill was $146.41. I called (ComEd) they said the bill is correct, and that I signed up with Viridian. I never signed up with them. They said that I received a letter to opt out of Viridian. I never received such a letter. Anyway, I paid the balance of $146.41 plus $2.50 fee. I'm not satisfied with what they explained to me. I'm mad as ever, because I think their taking advantage of me. I'm away from home from between 6:30 a.m. to about 9:45 10:15 pm , depending on the bus and how it runs. My girlfriend is out of the house from 7:30 a.m. to about 7:45 p.m. I don't understand how they can charge this.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Viridian Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Viridian Energy sells affordable, responsible energy to residential and small commercial electric, natural gas and solar customers.

Primary Contact:	Customer Care
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Michael Fallquist (CEO)

Michelle Roberts (Compliance Specialist)

Addresses:

1055 Washington Blvd, 7th Floor, Stamford, CT, 06901

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