Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/10/2024 Latoria W.

I noticed the other 2 Walmart employees watching us as if we were stealing not even paying attention to anyone else

I am 8 1/2 months pregnant and had to do a little shopping with my fiancé for the other kids before going into the hospital. After walking through the store for more then 1hr having mild contractions taking our time we chose to use self check out due to all of the other lines being long . We took our poor time ringing up each item together and was even helped by one of your lose prevention guys after dropping peppers . I did not realize who he was standing behind me until I noticed the other 2 Walmart employees watching us as if we were stealing not even paying attention to anyone else , another customer was trying to get her attention but she was to focused watching us , I laughed and mentioned it to my fiancé. After ringing up EVERY item a message then came across the screen saying there was a problem with our Transaction.. and then the loss prevention guy started to walk away saying they say an item is not scanned ! made us stand there for almost 15mins with us asking for a manager l no one helping us or acting like they had no idea what was happening this was very upsetting and embarrassing . Only for there to be no explanation from the same guy after he came back out and said they ok to the Walmart employee. And us having to ask him what the issue was and why was we standing there with nothing being explained his attitude was nasty and the $162 worth of groceries were left there . You have lost a customer for life ! Walmart on Belvedere & military

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Walmart Supercenter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is department stores.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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