123 inquiries | Golf Equipment and Supplies Retail
(800) 600-5113
http://www.warriorcustomgolf.c...
Company Rating
BBB
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Complaint Experience
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Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege responding to promotions for “free†gifts only requiring the complainant to pay shipping and handling fees.. When they contact the company to obtain the gifts they are offered an opportunity to try out a set of custom clubs for a 45 day risk free period. Complainants allege they are asked for a credit card number to be used as a security deposit for the clubs; however they are told the card will not be charged unless they decide to keep the clubs. Instead their cards are charged upon shipment. ~~Most complainants are dissatisfied with the quality of the golf clubs complaining they are not of the quality that was represented. Many complainants allege they are unable to return the clubs upon completion of the trial period that they experience difficulty obtaining RMA numbers failure to refund money after clubs are returned and pressure by the sale person to keep the clubs and accept partial refunds. Other complaints allege the company fails to stop making solicitation calls to them after they have requested not to be contacted again missing or incomplete orders or the wrong items are delivered.~~The company responds to some complaints by issuing full or partial refunds offering discounts for the clubs or providing return authorization numbers delivering clubs or removing the contact from their database. In other cases the company responds by denying refunds based on their 45 day money back guarantee stating items are returned with no RMA and they refer customers to their refund policy.
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Company Info
This company's business is the sale of custom made golf clubs via telemarketing.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
We caution against giving credit card information for the priviledge of testing golf clubs. The credit card should only be given if at the conclusion of the test the consumer wants to purchase the club. In our experience the company is not interested in test results but instead uses the test to deceive people into purchasing their golf clubs. By law consumers have 60 days from the billing date to dispute the charge with the credit card company. After the 60 day period a charge cannot be reversed without the seller consenting. If the order is canceled we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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