Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

4 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/9/2019 richard r.

repair service

I find it sad that service is unavailable for a lack of parts. A washer vug061 been out of service for over (6) six months due to lack of parts. Note on machine states "parts on order" Sad.

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Complaints and Resolutions

Total Amount in Dispute:
$320.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

4 complaints against Wash Multifamily Laundry System, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Wash Multifamily Laundry System aims to provide best-in-class laundry room operations to their customers by delivering superior quality and service.

Primary Contact:	Rene Gibson (Call Center Supervisor)
Business Started:	1/1/1947
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Web Service Company, Inc.

weblaundry.com

Consolidated Lauco Systems

WEB Multifamily Laundry Systems

Websites:

http://www.weblaundry.com

Contacts:

Customer Service

Adam Coffey (CEO)

Chad Garbarini (Marketing Specialist)

Rick Reeves (Regional Operations Manager)

Cathy Jackson (Director of Marketing)

Other Categories:

Major Household Appliance Repair Service

Addresses:

3690 Redondo Beach Avenue, Redondo Beach, CA, 90278-1165

620 West 135th Street, Gardena, CA, 90248

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