682 inquiries | Automobile Insurance Services
(818) 880-5433
http://www.westerngeneral.com
Monday - Friday 8:00 AM - 5:00 PM Pacific Time
Company Rating
AAA
Customer Reviews
based on 2 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Rude customer service especially during covid.
Rude customer service especially during covid. Danielle or Daniella Was rude in helpful and just insensitive. Not answered questions and just plain didn't care. Wow Western general hire better people. Better customer service reps and people that listen.
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BCA's Summary and Analysis:
We have received no complaints against this company.Some complainants allege the company will not honor claims declines responsibility for claims which customers believe should be covered or denies claims based on technicalities which customers say they had not previously been advised of. The company generally responds to complaints by offering explanations for their decisions concerning coverage eligibility paying claims that are covered under the warranty providing repairs requesting additional information to validate coverage or obtaining independent inspectors to validate the decisions on the claims. In some cases claims are denied upon evidence of improper maintenance or repairs needed are not covered under the terms of the warranty.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
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Complaint Closing Statistics
Company Info
We offer auto insurance policies, extended warranties and service contracts.
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Licensing
California Department of Insurance
Verified License
License Number: 0207410 Status: Active
BCA has no information regarding government actions at this time.
We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
DBAs:
Websites:There are no additional web sites.
Contacts:There are no additional contacts.
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