156 inquiries | Pre-Paid Calling Cards Retail
(310) 358-7000
http://www.digitcom.net
Company Rating
AAA
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Complaint Experience
N/A
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This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege that access numbers and/or PINs do not work properly or are always busy. Other customers complain that the service is advertised as having no "hidden or undisclosed fees †however complainants find they are billed for calls that don't connect or calls that ring busy. A few customers report poor call connections.~~The company responds to some complaints by stating the matter was resolved explaining the reason for the billing or they indicate that Digitcom Services Inc. and Wildgate Wireless Inc in Los Angeles CA is a telephone carrier that sells phone cards and provides phone numbers to retail and wholesale customers. Digitcom and Wildgate are not soliciting any business and does not make telemarketing calls and request the number that shows on the caller ID to find out who called.
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Company Info
This company business is a telephone carrier that sells phone cards and provides phone numbers to retail and wholesale customers.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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Make sure you understand the rates in effect for your particular phone card. Also check the expiration date look for a toll-free customer service number provided with or on the card and make sure you understand the instructions on how to use the card. You may also want to ask your friends and family to recommend cards they have used and liked.~~Rates for international calls using pre-paid phone cards can vary dramatically based on the country that you call or the way that you make the call. Pre-paid phone cards may offer rates that are much lower than a telephone company’s basic international rates. ~~A toll-free access phone number and a personal identification number (PIN) are usually printed on each phone card. To make a phone call you dial the access number and then enter the PIN. An automated voice will ask you to enter the phone number you are calling and tell you how much time you have left on your card. It might also give you other information/options. ~ ~Phone card companies keep track of how much of a card’s calling time is used by the card’s PIN number. You can add time to some pre-paid phone cards and the added cost can usually be billed to a credit card. If you cannot add time to your card you will need to buy a new one when all the time has been used. Also pre-paid phone cards often have expiration dates. Make sure to keep track of the date your card expires so you don’t lose unused minutes. ~~Telephone Companies are responsible for the telephone lines that carry calls. Resellers buy telephone minutes from from the carriers. Issuers set the card rates and provide toll-free customer service and access numbers. Distributors sell the cards to the retailers. Retailers sell the cards to consumers (though it is important to remember that a store may not have control over the quality of the card or the service it provides).
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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