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Yotrio Corporation

422 inquiries |
Gazebos

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1100 Corner Court
City of Industry, CA 91748 | Get Directions

(626) 923-1090

http://www.yotrioint.com

Monday - Saturday 8:00-6:00

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/10/2013 D. B.

Extremely Poor Customer Service

Ordered replacement for cantilever umbrella on 06/20/13, was told by rep. (michelle) there was one in stock and that she would put a hold on it for me. Also told me that I would receive it in 7-10 days. I called on 07/10/13 and spoke with rep. Kenny and he told me that it was never shipped because they were out of stock. Offered to reverse charges on my credit card which is already paid off. Dont know when they intended on notifying me that is wasnt coming.Have not seen my credit card statement yet to see if they actually credited my account.Dont do business with these people!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Yotrio Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Yotrio Corporation is a company that specializes in the sale of outdoor furniture.

Primary Contact:	Lana Baltierra (Customer Service Manager)
Business Started:	4/18/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Yotrio International, LLC

Websites:
There are no additional web sites.

Contacts:

Richard Valdez (Customer Service Manager)

Kari Liu

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