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Aspen dental

26 inquiries |
Dental Office

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3257 PA-940, Suite 101
Mt. Pocono, PA 18344 | Get Directions

(570) 580-3024

https://www.aspendental.com/de...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/1/2021 Gregory A.

They are breaking laws allowing a hygienist to diagnose and prescribe treatment.

I was there for a second opinion about a partial plate. I was lead from room to room and had well over 10 radiographs taken. Then before I had even seen a dentist, a hygienist diagnosed that I had periodontal disease and prescribed treatments including an antibiotic flush. And I needed this done 4 times a year instead of the normal 2 cleanings. All this before I even saw a dentist. Then they told me the treatments would be over one thousand dollars each and of course , we're not covered by my insurance . That's when I informed them of the laws they were breaking allowing a hygienist to diagnose and prescribe treatment , they said it was legal and they do it all the time. I left. Have hygienists do their jobs and have the dentists do their jobs, diagnosing and prescribing treatments and meds. They should see all the negative comments about themselves.

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Complaints and Resolutions

Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against Aspen dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is a dental office.

Primary Contact:	S. Gupta, DDS
Business Started:	N/A
Social:

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Licensing

California law requires all practicing Dentists to obtain licensing and register with the Dental Board of California. The goal of the Board is to ensure only qualified persons are providing dental care to California citizens. The Board accomplishes this goal by licensure of only those persons who have demonstrated the necessary knowledge and skill to practice dentistry safely.

For the most up-to-date information on this license, you can call toll free (877) 729-7789 or call (916) 263-2300, you can email
[email protected] or visit the website, www.dbc.ca.gov/verification/license_verification.shtml.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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