Auto Simple Chattanooga

Unprofessional, sale you junk, leaves you stranded

I purchased a car from auto simple. When I got it the trunk wouldn't open they did a we owe said they would fix it and they have still yet to do so. Fast forward a week check engine light cam on in the car it had to have a new thermostat. Two weeks later check engine light came back on and it needed a new catalytic converter. Fast forward a week check engine light came back on needed two different sensors, I called them and they were supposed to have service call to get it in the shop a week later still heard nothing kept calling they would say they were going to have to call me back with yet again no returned calls. I ended up have to buy the parts to fix it myself, this car is under warranty!!! Now after parts replaced fast forward a week and check engine light comes back on yet again. I contacted a manager and let them know also let them know they sold me a lemon and I'd like a different vehicle considering I'm paying 17,000 for this one they get me over to warranty. They told me the car would be towed the next day and I would be proceeded transportation for my work and life needs. They have not done so. Car wasn't towed. I called back and let them know someone needed to call me asap. No call but a tow truck did pick up the car days later. Now the car is in the shop they are saying it needs a new motor… go figure !! But they informed me they do not provide people with transportation so I am and have been stuck now way to get around with kids and a job that I can't get to work. I again requested a different vehicle since this one has had so many problems. They denied it said they are going to replace the motor. Well I keep getting told they will call me back with no call backs. They do not care about the customers only the money they can get out of them. Oh not to mention I have to pay a $100 deductible for them to fix it !!! Something needs to be done about these people. They are horrible. Selling cars that are not properly equipped to be sold then leaving you without. I have been nice but think it is time to get an attorney.

Read More