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California Auto Finance

721 inquiries |
Title Loans

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311 East Katella Avenue
Orange, CA 92867 | Get Directions

(800) 690-6948

http://www.californiaauto.com

Monday - Friday:
9:00am - 5:00pm

Company Rating

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Customer Reviews

based on 3 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

4 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/1/2020 Brianna H.

This place has the most horrible customer service.

4 days ago, this place has the most horrible customer service that you can ever f*ing imagine. This has been the worst two years of my life and if I knew how to get out of this contract to go to a different lender, God knows that I would. I f*ing hate these people - rude as f*. One person will tell you that you can create a payment arrangement then the other person will blow you up and make threats to cut your car off while your driving it. Which is illegal harassment!!! I've been called names, been told I'm lying! Verbally abusing people and harassing! You guys are ridiculous!!! We've even been told they don't have to be nice when they speak us - I worked in collections for years and never have I had to harass or mistreat anyone to get payment ! They are BULLY COLLECTORS- say things that they know are out of line . I've gained anxiety from this bs. I will make sure I do something about their business !! COMPLETELY SAD! Honestly they just need better management that can be over the staff that you speak with, then I wouldn't have this problem or give me to a different lender .

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Complaints and Resolutions

Total Amount in Dispute:
$17,148.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

4 complaints against California Auto Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Southwest Auto Finance is a finance company that handles acquisition and servicing of sub-prime automobile loans.

Primary Contact:	Donna Madrid (Collections Manager)
Business Started:	3/25/2010
Social:

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Licensing

California Department of Business Oversight

Verified License

License Number: 603J511
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

County Financial Services

Southwest Auto Finance

3rd Generation, Inc.

Websites: