Total Amount in Dispute:
$424.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complainants allege false advertising misrepresentation inability to obtain refunds and failure to honor their money back guarantee. Some customers complain that instead of receiving an employment opportunity they received only instructions on internet sales tactics. Other complainants report they are unable to speak with anyone at the company or that company personnel is rude or fails to resolve their concerns. Most complainants allege the company fails to provide any information or instructions on obtaining refunds.~~The company responds to some complaints by denying responsibility for the customer or claiming they no longer offered the opportunity. In a few cases refunds were issued.
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