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Hammacher Schlemmer & Co

19 inquiries |
Department Stores

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9180 LeSaint Drive
Fairfield, OH 45014 | Get Directions

(800) 543-3366

http://www.hammacher.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/23/2020 Barbara B.

That is not customary to treat a paying or not paying customer!

My first encounter with this company was they charged my account to much and did not refund in the time they should. My second encounter was I ordered ancounter top ice maker. I never received it. the reason they continue to tell me it was on back order. This went on for three months! and every seven days or so the company would withdraw the funds from my bank account and put it back into the account after a while. this went on for three months! taking the money out holding for seven days! I talk with my bank about this, I was told that does not happen like that. Not that many times. That was not right! I needed badly. That is not customary to treat a paying or not paying customer! Write the company up! And get the merchandise to the customer in a reasonable time! Stop being disloyal too! I hope this did not happen because I am a Black person. And bring it to their attention! Thank You!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hammacher Schlemmer & Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is a department store.

Primary Contact:	Escalations
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Michelle Girdler (Call Center Supervisor)

Customer Service

Addresses:

147 E 57th St, New York, NY, 10022-2101

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