Ideal Tax Solution

Wasted time and money - BBB next

Signed contract and paid $7k upfront in fees to get started in Feb 2023. Had back taxes from 2011-2014 that I wanted help in negotiating. Had trouble with filings of returns from 2018-2020 that I needed help with getting processed and completed. All of them had credits coming back that could have been applied toward my back taxes. The only other thing I asked was that they halt the IRS during the negotiation process from freezing my asset accounts or putting a lien on my house. I was told that was standard upon filing their petition. End result - I finally called the IRS directly a few months ago. No negotiations had ever taken place. They told me I wouldn't have been eligible for any type of relief due to my income level. So I was dragged along for almost 3 years. I incurred continual penalties of interest in the interim, got no help in any relief, and then when I asked for a full payoff (due to the fact that I took matters into my own hands), they emailed me a number. I finally got frustrated, as I needed a formal payoff. They never got me one. I called the IRS directly, and I had a complete payoff in 15 minutes. It was $4k less than the dollar amount ITS gave me. So what were they going to do with that extra money? My 3 years of recent returns that could/should have provided credits against those balances were never touched and I got no help. They are still sitting out in nowhere land. I've filed all of them 3 times now. So the basic end result was that I spent $7k that I could have used toward the payoff, incurred $4k in extra interest due, got $4k off the payoff myself vs what they provided to me, and didn't get a dime credited back to me except for the 2021 return credit that I did get processed on my own. PS - the reason I needed a payoff was because the IRS filed a lien against my house (no communication from the IRS that it was happening). I would advise anyone and everyone against ever paying a penny to this place.

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