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Reputation Report

JustFab, Inc.

  341 inquiries |
Shoes Retail

800 Apollo Street
El Segundo, CA 90245-4967
| Get Directions

(866) 337-0906

http://www.justfab.com

Open 24 hours: (866) 337-0906

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/18/2020

Bait and switch, False advertising, Unethical business practices.

Website advertises monthly withdrawal of $39.95 to be used toward future purchases. States money is kept in a bank for use towards those purchases. Nowhere does it say money can only be used toward regular priced items. I ordered an item from the website recently-- calling the company first to ensure that the $39.95 they had recently charged me was available for use. The representative confirmed it. They confirmed that the funds were in a bank to cover my purchase. After the order, Just fab still ended up charging me for the purchase. When I called them, they stated that the funds in my JustFab bank were not used to cover the order because I had picked a sale item. This was a misrepresentation because NOWHERE on the site and at NO TIME did the prior representative say the funds could only be applied toward regular priced items. Bait and switch, False advertising, Unethical business practices. Update their website to CLEARLY show the full terms, be transparent with consumers and don't lie or steal, using hidden or non-disclosed terms-- to increase their profits. Stop taking advantage of consumers.

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Complaints and Resolutions

Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against JustFab, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Just Fabulous, Inc. is an online based company that works directly with top manufaturers and delivers top designer quality shoes, handbbags, clothing and more.

Primary Contact: Samar Batshon (Specialist NA Reputation Management)
Business Started: 12/22/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Just Fabulous
Shoe Fabulous
Just Fabulous, Inc.
Justfab.com

Websites:

Contacts:

Leo Lopez (Director of Member Services)
Christine Agbulous (eSupport Product Review Specialist /Customer Care)
Anna Pettus (Director)
Heather Weldon

Other Categories:

Addresses: