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LoanOfficerSchool.com

1,874 inquiries |
Educational Training Programs

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Santa Ana, CA 92705 | Get Directions

(866) 314-7586

http://www.loanofficerschool.c...

Online 24 Hours

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/6/2023 Kathryn P.

No support to email or phone calls

I started my PE class on 9-1-23. I watched the how to video, read the pdf's sent on how the training works. Training was very simple, no frills, boring, 2-3 minutes of audio, then you have to read the slides which advance on their own. I get to the 5th section and the the 1st slide after the audio is blank, no writing on it and it's set to run for 2 hrs and 46 minutes and there is no way to advance because "NMLS" mandates the run time of the slides per their only response. Really? 2 hrs and 46 minutes for one slide? Really? Are you paying attention to my email? Did you see all my screen shots? I included them in my email. 21 minutes later, still nothing. Never got a response from my Saturday email as of Tuesday that ever addressed the issue and the screen shots. I've now been told I'm getting a refund. Not impressed and unprofessional.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against LoanOfficerSchool.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

LoanOfficerSchool.com provides loan officer training and mortgage broker training for individuals at every level of the mortgage industry-from basic training for those just starting out, to advanced skills for seasoned mortgage professionals.

Primary Contact:	David Reinholtz (Co-Owner)
Business Started:	1/1/1999
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Licensing

As of our last verification date of 11/29/11 this company is an Approved MLO Course Provider School. ~~For verification please visit the Nationwide Licensing System website at http://mortgage.nationwidelicensingsystem.org/courseprovider/Documents/NMLS%20Approved%20Course%20Providers.pdf~

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Loanofficercourse.com

Loan Officer School

Websites:
There are no additional web sites.

Contacts:

Dianne Reinholtz (Co-Owner)

Other Categories:

Employment Training Service

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