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NuVision Federal Credit Union

814 inquiries |
Credit Unions

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7812 Edinger Avenue
Huntington Beach, CA 92647 | Get Directions

(800) 444-6327

https://nuvisionfederal.com/

Mon, Tue: 8:00 AM – 6:00 PM PST
Wed: 9:00 AM – 6:00 PM PST
Thu, Fri: 8:00 AM – 6:00PM

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/8/2022 Tammy L.

Unethical Federal Credit Union!

Be aware that if you are ever asked to wire escrow funds to an account at this credit union that the request is not legitimate and made by hackers who have accounts at this credit union. They are able to run their fraud scams without interference by the fraud department or managers there. They have their VP of the customer service department misstate facts to agencies that ignore the fact they have accounts controlled by hackers. It's just sad to see innocent people victimized by unscrupulous individuals and losing large sums of money. Escrow fraud is a crime that should be investigated right away to help victims. However, not at this credit union. They sit on the situation and your funds are never to be seen again. Then, they try to justify their lack of action and provide false information in regards to why they took no action at all to try to stop their account(s) from committing fraud and washing money through their credit union. Consumers please beware.

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Complaints and Resolutions

Total Amount in Dispute:
$60,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against NuVision Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

NuVision Financial Federal Credit Union provides credit union banking, loans and investment services.

Primary Contact:	Compliance Department
Business Started:	9/5/1935
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Chris Brahney (Vice President Branch Experience )

Kenny Au (Call Center Manager )

Brian Hershfield (Chief Financial Officer)

James Mchale (Chief Risk Officer)

Robert Eisel (Director of Analytics)

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