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Rightway Auto Sales

120 inquiries |
Used Car Dealers

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30500 Plymouth Road
Livonia, MI 48150 | Get Directions

(888) 744-4892

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

5 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/22/2018 Jerry A.

Terrible business ethics by shady manager Chris caudill

This company is a joke . I bought a car on 7/10/2018 . Took the car off lot and had to have it towed same day . The key did not work the door remote did not open car . Two trips back to rightway to get this fixed by there mobile key guy. The problem was not solved and I had to go to a different shop twice before it was fixed. The night I took car home my sons hand was cut in several places so to broken glass between back seats . Week later car broke down again. Another tow. This time three transmission codes. Transmission is shot in this car and they cleaned codes to sell the car. The car came with warranty and the warranty company will not honor the warranty. Th dealer will not fix or return the car. I had to file complaint with Ohio Attorney General Office waiting on response now . I am in the process of filling bankruptcy on a car I haven’t had 30 days . Rightway does not attempt to help and will not trade car on fix car or do anything. DO. NOT BUY HERE

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Complaints and Resolutions

Total Amount in Dispute:
$57,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

5 complaints against Rightway Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is a used car dealership.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

RightWay Automotive

RightWay Automotive Credit

Websites: