Find a reputable business?

Reputation Report

Ross Stores Inc.

  215 inquiries |
Department Stores

5130 Hacienda Drive Dept. 9455
Dublin, CA 94568
| Get Directions

(800) 335-1115

https://corp.rossstores.com/

Company Rating

F

View Rating Explanation

Customer Reviews

based on 2 reviews.

Write Review

View Customer Reviews

Complaint Experience

13%

Complaint Resolution Index (CRI)

8 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/13/2022

Work on selecting better employees ones who can fit the job description & meet certain standards take classes if needed for the position as a security

December 23, 2021 I entered Ross department store for last minute Christmas gifts, after selecting items from the store I stood in line awaiting my turn for purchase. The security guard name: Kevin approaches me accusing me of stuffing my purse with Ross merchandise I responded with excuse me what did you just say? He repeated why are you stuffing your purse with items from the store without purchasing them. At that moment I decided to allow him to look into my purse only to find nothing but my own personal belongings. After I allowed him to look into my bag and he seemed for himself that I had none of the merchandise that he claims I was stuffing in my purse he continued to harass me even after the fact that I remained in the line until it was my turn to purchase at the cash register I must say that was the most embarrassing moment, Turner security was called upon to escort me out even after the fact that I was able to prove that I did nothing wrong having my receipt in hand walking away from the register the same security who gave me his first name only which is Kevin looked me in my eyes aggressively ordering me while pointing his finger towards my face don't ever come back to the store you are not welcome! I have my receipt from that day of purchase as my proof I also have Turner security guard Jose Martinez as witness to the incident

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$268.00

Total Amount Settled:
$0.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

8 complaints against Ross Stores Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
7 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

This company's business is a discount department store.

Primary Contact: Customer Service
Business Started: 8/1/1982
Social:

Interested in Ross Stores Inc.?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis


Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Ross Stores
Ross Dress For Less

Websites:
There are no additional web sites.

Contacts:

Andrew Britten

Other Categories:

Addresses: