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Sun West Mortgage Company Inc.

 Member | 413,291 inquiries |
Mortgage Services

18303 Gridley Road
Cerritos, CA 90703
| Get Directions

(833) 478-6937

Contact Us: (800) 453-7884 or Monday - Friday: 8:30AM - 5PM PT

Company Rating


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Customer Reviews

based on 5 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information


Proud member since 03/05/2012
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 9/22/2022

Fees on top of fees

I'm at the last stage of refinancing through a VA loan, and SWMC keeps adding fees. at first I thought everything was going smoothly until I found out, at the beginning, that a auto loan I have wasn't submitted incorrectly to all 3 credit bureaus. as soon as I found out, I submitted a dispute with all 3 and had it corrected in less than 2 weeks. my credit score shot up alot. I tried to get SWMC to adjust the credit but, no one would respond when needed. also, I was told closing cost would be X amount and now at the end of hopefully closing, the fees have shot up. I had submitted every single documents SWMC required, in less than an hour of receiving the request, so I could make sure I had a extremely fast and smooth closing but, that is NOT happening. SWMC is dragging their butts and its causing me to incur more cost from closing cost. I guess they like dragging people's loans, as long as possible to get the most money. my closing cost went from around $2,800 ish to the most recent as of this date (09/22/22) $5,142.78. I've already spent close to $1k out of pocket for appraisal and inspection. iam starting to get pissed off because of the way SWMC is doing. I will add a positive note, the couple loan officers I've been working with are very friendly. I guess they like having us by the balls because the government keeps raising the interest rates, go figure.

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Sun West Mortgage Company Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

Sun West Mortgage Company, Inc. NMLS 3277 offers a wide range of residential home loan mortgage programs to suit different situations such as a purchase, refinance, a property rehabilitation loan or a reverse mortgage at competitive interest rates.

Primary Contact: Sydney Fernandez (System Analyst)
Business Started: 8/12/1980
About Sun West Mortgage Company Inc.

Sun West Mortgage Company, Inc. NMLS 3277 was established in 1980 with the purpose of helping people realize the American dream of homeownership. We firmly believe that every American deserves the opportunity to experience the pride of homeownership with the most affordable means. This is why, at Sun West, we strive to offer our customers not only competitive mortgage rates, but also a wide selection of mortgage products.

Today, our operation is comprised of a solid network of branches across the nation, covering retail, wholesale, correspondent, and warehouse channels. We are a well-established Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, and USDA approved originator, offering our customers a full-service facility for their mortgage needs and a large selection of mortgage products, including Conventional, FHA, VA, USDA, Reverse Mortgages (HECM), and Jumbo mortgages.

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California Department of Real Estate

Verified License

License Number: 00793885
Status: Licensed

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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