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The Desert Sun

560 inquiries |
Newspaper Publishers

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750 North Gene Autry Trail
Palm Springs, CA 92262 | Get Directions

(760) 322-8889

http://www.thedesertsun.com

Monday - Friday 7:00am - 6:00pm
Sunday 7:00am - 10:00am

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/27/2022 Cheryl S.

Impossible to cancel and talk with someone who can help

I tried to cancel this digital subscription and the following month was billed again. Customer service could not help because it is a digital subscription, however, if I continued the Desert Sun, she could give me a discount! Oh brother! I asked to speak with a supervise or be provided a number of someone else I could speak to and was told, no. That since she worked from home, there was no one I could be referred to. She did not have a number of a supervisor or anyone I could follow up with. She again cancelled the subscription, which I will be watching! Be careful if you subscribe from this newspaper! Beyond their biased reporting, the Desert Sun has untethical business practices!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Desert Sun closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Desert Sun provides distribution of the daily newspaper.

Primary Contact:	Richard Robb
Business Started:	8/5/1927
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Desert Sun Newspaper

The Desert Sun Publishing Company

Desert Sun

Websites:
There are no additional web sites.

Contacts:

Mark J Winkler (President/Publisher)

Greg Burton (Editor)

Robert Dickey (Publisher)

Michelle Krans

Cristina Butler (Assistant to Advertising )

Other Categories:

Advertising Newspaper

Addresses:

P.O. Box 2734, Palm Springs, CA, 92263

78078 Country Club Drive, Bermuda Dunes, CA,

7950 Jones Branch Drive, McLean, VA, 22107

13095 Publishers Drive, Fishers, IN, 46038

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