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Reputation Report

The Desert Sun

  503 inquiries |
Newspaper Publishers

750 North Gene Autry Trail
Palm Springs, CA 92262
| Get Directions

(760) 322-8889

http://www.thedesertsun.com

Monday - Friday 7:00am - 6:00pm
Sunday 7:00am - 10:00am

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/27/2022

Impossible to cancel and talk with someone who can help

I tried to cancel this digital subscription and the following month was billed again. Customer service could not help because it is a digital subscription, however, if I continued the Desert Sun, she could give me a discount! Oh brother! I asked to speak with a supervise or be provided a number of someone else I could speak to and was told, no. That since she worked from home, there was no one I could be referred to. She did not have a number of a supervisor or anyone I could follow up with. She again cancelled the subscription, which I will be watching! Be careful if you subscribe from this newspaper! Beyond their biased reporting, the Desert Sun has untethical business practices!

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Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against The Desert Sun closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Desert Sun provides distribution of the daily newspaper.

Primary Contact: Richard Robb
Business Started: 8/5/1927
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Desert Sun Newspaper
The Desert Sun Publishing Company
Desert Sun

Websites:
There are no additional web sites.

Contacts:

Mark J Winkler (President/Publisher)
Greg Burton (Editor)
Robert Dickey (Publisher)
Michelle Krans
Cristina Butler (Assistant to Advertising )

Other Categories:

Addresses: