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WellPoint, Inc.

254 inquiries |
Health Maintenance Organizations

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1 Well Point Way, T21A6
Thousand Oaks, CA 91362 | Get Directions

http://www.bluecrossca.com

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Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

82%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

11 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/25/2019 OloriOyin K.

I am tired of dealing with robot voices before I can even get any service.

I am a senior citizen on Anthem MediBlue HMO advantage plan. I was just approved in the state of Georgia for Medicaid. Anthem has a plan called Dual plan which is Medicare and Medicaid. My complaint is about their customer service. I was on the phone for three hours with them because no one knew how to reinstate me, redirect me to the right customer service person without cutting me off, not calling me back or leaving me on the phone for hrs. This is the worst customer service. They are not training their employees properly. I did not have this problem with Anthem in California. This is tying up my ability to keep doctor appointments and tend to my health issues.

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Complaints and Resolutions

Total Amount in Dispute:
$7,739.00

Total Amount Settled:
$0.00

Complaint Experience

82%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

11 complaints against WellPoint, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

WellPoint, Inc. business is providing health plans and health maintenance services.

Primary Contact:	Customer Service
Business Started:	1/1/1937
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Anthem Blue Cross

Anthem Blue Cross and Blue Shield

Anthem Insurance

Websites:
There are no additional web sites.

Contacts:

Katie Guarino (Special Inquiry Representative)